Core concepts are more specific and more numerous than the principles. The practices are the application or use of the principles and core concepts in organizing activities. Principles tell you why (rather than how) we are doing what we do. Knowledge-Centered Service is a service delivery method that focuses on knowledge as a key. Relying on core concepts such as continuous improvement, . Instructors reinforce core concepts of the certification standard and . Seats Available Virtual Training dec.
Discover ideas about Information Technology Services. Innovation, is a methodology and a set of processes and practices that leverage knowledge as a key asset of the support organization. Show More to find reference links below.
Improvement - This is a key principle of KCS. The concept that information is available in real time. Access to relevant and current knowledge is essential for self-service.
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